Privacy Policy from Cluster & Co.

1. Who We Are

Cluster & Co Ltd, located at Unit 1406 A, 14/F Belgian Bank Building, 721–725 Nathan Road, Hong Kong, engages in OEM import/export of electronic products and batteries from China to international markets. Our services are exclusively aimed at professional customers.

Privacy contact email: info@clustereco.com

Website: https://clustereco.com

2. Personal Data Collected

We do not collect personal data directly through the site, with the following exceptions:

a) Contact Form (Formspree)

If you contact us through the form, we collect:

• Name
• Email
• Message
• IP address (to prevent misuse)

Legal basis (GDPR): performance of a contract or legitimate interest.
Formspree Privacy Policy: https://formspree.io/legal/privacy-policy

b) Automatic Technical Data

The following services collect anonymous technical data:

Cookie consent banner: required for non-essential cookies before loading.

MonsterInsights (Google Analytics): usage data (e.g., visited pages, session duration) via cookies.

AIOS Firewall: IP addresses and security logs for site protection.

Yoast SEO: no personal data is collected; used only for metadata optimization.

3. Comments

When visitors leave comments, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string (hash) from your email address may be provided to the Gravatar service to check if you are using it. Gravatar’s privacy policy: https://automattic.com/privacy/.
Once your comment is approved, your profile picture is visible to the public in the context of your comment.

4. Sharing with Third Parties

We share data only with:

Google Analytics: anonymous usage data stored on global servers.

Formspree (contact form): data stored on US servers under GDPR Standard Contractual Clauses (SCCs).

5. Purpose of Processing

Data is processed for the following purposes:

Legal compliance

Responding to requests (contact form)

Spam prevention and security (AIOS Firewall)

Traffic statistics (Analytics)

Content optimization (SEO)

6. Legal Basis for Processing (for EU Users)

Legal obligation – Art. 6(1)(c) GDPR

Consent – Art. 6(1)(a) GDPR

Performance of a contract – Art. 6(1)(b) GDPR

Legitimate interest – Art. 6(1)(f) GDPR

7. User Rights

EU Users (GDPR):

You have the right to:

• Access your personal data
• Correct, delete, or restrict its processing
• Port your data to another service
• Withdraw consent at any time
• Object to processing
• File a complaint with a data protection authority (e.g., the Italian Garante)

US Users (California – CCPA):

You have the right to:

• Know what data is collected
• Request data deletion
• Opt out of the sale of data (we do not sell data)
• Exercise your rights without discrimination

📧 To exercise your rights: info@clustereco.com

8. Media

If you upload images to the website, avoid including embedded location data (EXIF GPS). Other users can extract such data from published images.

9. Cookies

We use cookies for the following purposes:

• Essential functionality: WordPress cookies to ensure the site works properly.
• Analytics: Google Analytics cookies (via MonsterInsights) to collect aggregate, anonymous usage data.
• Security: AIOS Firewall cookies to prevent cyberattacks.
• Consent: Non-essential cookies are only loaded after your explicit consent via banner.

You may also encounter the following behavior:

An editor cookie is set when editing or publishing content (expires after 1 day).

When leaving a comment, cookies may save your name, email, and site for future convenience (expires after 1 year).

A temporary cookie is set on the login page to check if your browser accepts cookies.

Login/session cookies last for 2 days (or 14 if “Remember Me” is selected).

10. Embedded Content

Articles on this site may include embedded content (e.g., videos, images). Such content behaves exactly as if you visited the originating site, which may collect data, use cookies, and include third-party tracking.
Refer to their privacy policies for more information.Articles on this site may include embedded content (e.g. videos, images, articles, etc.). These websites may collect data about you, use cookies, integrate additional third-party tracking and monitor your interaction with them. See their respective privacy policies for more information.

11. Data Retention

Security logs (AIOS Firewall): retained for up to 60 days for security purposes.

Contact form messages: retained for 14 months for response and follow-up.

Analytics data: anonymized and retained for 14 months (based on settings).

Comments: stored indefinitely to recognize recurring users.

Registered users (if any): profile data is stored while the account remains active; users can modify or delete their data anytime.

12. Data Transfers

Some data may be processed on servers located outside the EU (e.g., in the US).
When this occurs, we rely on Standard Contractual Clauses (SCCs) or other safeguards compliant with GDPR.

13. Data Security

We take the following measures to protect your data:

Regular updates of the platform and plugins

SSL encryption for all communications

AIOS Firewall to block unauthorized access

14. Minors

Our website is not intended for users under the age of 16. We do not knowingly collect data from minors.

15. Changes to This Policy

We may update this Privacy Policy from time to time. In case of significant changes, we will inform users via a banner on our website or, where applicable, via email.

16. Contact

For any questions or to exercise your data rights, contact us at:
📧 info@clustereco.com